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    Customer Reviews

    SewingDirect - The Sewing & Knitting Centre
    SewingDirect - The Sewing & Knitting Centre
    4.9
    Based on 60 reviews
    powered by Google
    carol wyatt
    carol wyatt
    17:08 27 Dec 20
    My partner wanted to replace an old singer slant machine he had. He saw a Singer... Confidence 7463 on Sewing Directs website but didn't know if it would be right for him. He contacted the shop. The man was polite, friendly & so helpful. He said the machine was easy to use & even ok for beginners. My partner decided to buy the machine. The man even took time to take the address & payment details over the phone. Straight away we got delivery details & that FedEx would be delivering 48hrs later, that is exactly what happened. From start to finnish it was excellent service, we can not fault it. We would highly recommend the shop & would not hesitate to use them again. Thank you Sewing Direct for a streamlined shopping experience. Excellent.read more
    Winters' Kiss
    Winters' Kiss
    00:26 23 Dec 20
    I emailed before I visited, as I had a vintage sewing machine that needed repairing and... wanted to make sure they could get the appropriate parts. The response from the shop was quick, and the man I spoke with was really helpful. I managed to get my repair done in an hour, which was amazing, as was in a rush for it. I'd absolutely recommend this place to anyone!read more
    Marc Studholme
    Marc Studholme
    09:49 22 Dec 20
    Liaised with Duncan to order a sewing machine for a gift. He simplified the process and... put me on to a product that more than fits the bill. There were a few challenges outside his control with postage, which he communicated with me throughout. First class service - easy recommend. 5 stars.read more
    Jenny Child
    Jenny Child
    12:28 13 Nov 20
    The team helped me with a query, I was looking for a sewing machine foot and was unable... to find this. The team took the time to research my query, provide the exact information I needed and explained how to obtain the part. I am very grateful for the help offered upon immediate receipt of my query and the effort taken to answer my question so fully. I would highly recommend Sewing Direct.read more
    Curtis Hawi
    Curtis Hawi
    12:29 04 Nov 20
    I had an awesome experience when going to buy my first sewing machine! :) It was lovely... to meet Duncan and I value his advice and knowledge on the products and taking me through the machines and even letting me try them out before the purchase. I definitely will be going back!read more
    Heather Findlay
    Heather Findlay
    14:40 01 Oct 20
    Purchased from these good people the Jaguar 1015DF Overlocker. I discovered a couple of... very minor problems so I emailed them explaining the problem. Not expecting a reply for some time I was amazed to see they answered within an hour. And my problems were solved immediately. Their customer service goes over the extra mile and you can buy with confidence in the knowledge you will be looked after.read more
    sara selga
    sara selga
    20:30 30 Sep 20
    It was a problem on my repair and after contacting the shop I was surprised about how... quick was the response, totally worthy I recommend them.read more
    Charlie Hooleyy
    Charlie Hooleyy
    09:16 23 Jul 20
    Always very helpful when I go in. I am new to seeing and they've taught me alot and are... never afraid to give me advice! They never trick you into buying anything you don't need (like many other shops do) and they even recommend stuff to you that they dont supply because they are more bothered about helping you than making quick money and taking advantage. Thank you very much for the great customer service!read more
    Idont Wanto
    Idont Wanto
    13:09 10 Jun 20
    Visited to ask about basic/beginner machines. Fantastic service. Wide range of products.... Will use again and again. Bravo.read more
    Sean Quinn
    Sean Quinn
    08:26 03 Jun 20
    Fantastic experience especially considering how busy this type of shop is right now. ... Would highly recommend shopping here as the service was better than anywhere else I've dealt with of late...read more
    Dianne Purdy
    Dianne Purdy
    12:29 23 Mar 20
    Duncan did a fantastic job. He serviced our 2 machines and repaired mine. We found him... professional, supportive and positive. Lovely shop. Reasonable prices.read more
    Helen Lewis
    Helen Lewis
    18:48 27 Nov 19
    Discussed the cost and practicalities of leaving my Bernina sewing machine with Duncan at... Sewing direct whilst I was away, before I left. Duncan kept me up to date with costs of replacement parts and clarified costings with me before going ahead. Machine ready on my return from my trip, and my Bernina sounds well cared for and smooth once again. Thank you, Duncan. Helen Lread more
    maha hatem
    maha hatem
    15:15 02 Sep 19
    I am so happy that they helped me to fix my sewing machine freely by chatting via... Messanger , they spent long time giving me instructions to fix it. They are professional and very supportive. Highly recommended. Contact them and you will be more than happy.read more
    Chris Cann
    Chris Cann
    14:18 17 Aug 19
    Excellent, professional friendly service. Made my machine like new again. £79 for... service included fixing problems. £2.50 for parts, though I'd expected parts to start at £10. I'm happy.read more
    E Kebbell
    E Kebbell
    12:08 30 Jul 19
    Very fast response to a query about which foot would fit my sewing machine. Excellent... communication and fast delivery. Highly recommended.read more
    Laszlo Erdodi
    Laszlo Erdodi
    11:58 12 Jul 19
    Usually I just delete any feedback queries. But not now! I'm very satisfied with the... repair. It was fast and so cheap. I recommend for everyone!read more
    Geoff rawnsley
    Geoff rawnsley
    15:16 10 Jul 19
    I wouldn't trust my forty years old Bernina sewing machine to just anybody. It came back... from its SewingDirect service as good as it was the day I first bought it....thank you for your care!read more
    Julie Pilcher
    Julie Pilcher
    11:30 26 Jun 19
    Couldn't ask for better service, Duncan was extremely efficient and helpful throughout my... purchase, I am extremely happy with my machine and will definitely be a returning customer as I am now looking for additional feet for my Bernina.read more
    Nicky Harrold
    Nicky Harrold
    07:26 01 Jun 19
    Very friendly and efficient service. Although I’ve not put my machine fully through... it’s paces it’s running much better already. The whole process of dropping off the machine and collection was very easy. I really appreciated the email updates as I was overseas while it was being serviced.read more
    Dave Hutchens
    Dave Hutchens
    21:02 29 May 19
    Pleasant transaction and very helpful, would have no hesitation in recommending Duncan at... Sewing Direct for all your needs.read more
    Joanna H
    Joanna H
    21:58 07 May 19
    Sewing machine service promptly with friendly and efficient service. Would recommend.
    Debbie Bradley
    Debbie Bradley
    11:02 25 Apr 19
    Brilliant and personal service. Nothing was too much trouble and Duncan was very... helpful, even carying my machine out to my car!. You are now my chosen service provider for my Bernina! Thank you.read more
    Chrissie Carter
    Chrissie Carter
    10:53 10 Apr 19
    Friendly efficient service. Love having my machine back.
    Barbara Lees
    Barbara Lees
    15:19 08 Mar 19
    The Sewing and Knitting Centre did a long overdue service on my rather ancient sewing... machine and did a marvelous job. I used my machine for the first time today and it really purred along where before it was definitely clattering along! They kept me well informed with the progress of the service and it was ready before the promised time. An advantage is the easy parking outside or in adjacent streets. Would recommend them.read more
    Kesia Pain
    Kesia Pain
    14:23 30 Jan 19
    I was very impressed by the friendly, speedy and helpful service. Thank you
    Cynthia Lees
    Cynthia Lees
    08:42 05 Jan 19
    Was able to park right outside the shop. Was very satisfied with the service and repair... of my Bernina sewing machine. Helpful, polite and friendly communication with Duncan. Would recommend this service to others. Thank you Duncan.read more
    Stella Marson
    Stella Marson
    17:27 26 Oct 18
    My 40 + years singer machine had stopped working for me but after SewingDirect replaced... some parts & serviced it for me it's running like a dream. So pleased I found this little gem of a shop in Beeston who also stock all sewing needs & knitting wool.read more
    Joanne Baker
    Joanne Baker
    14:01 28 Aug 18
    I found Duncan at Sewing Direct to be extremely helpful and generous in helping me find a... particular set of Dinosaur fat quarters I wanted to purchase. Despite them being out of stock everywhere he was able to source a pack from his suppliers and gave me a 10% discount code. This code turned out to be a £10 off code instead and rather than expecting me to pay more towards my purchase he very generously honoured the £10 off. I would thoroughly recommend Duncan and his company for going above and beyond to help me. This is definitely a business worth going back to again and again.read more
    Barbara Patrick
    Barbara Patrick
    14:42 10 Aug 18
    Duncan at the sewing and knitting centre was always just a click away if I needed any... assistance. Yarn came very quick and was vacuum packed for ease of posting. I have not used it yet but colours are spot on as to sample shown on website. They also do fabric which looks tempting. I would highly recommend this company.read more
    Dennis Bell
    Dennis Bell
    18:03 10 Jan 17
    A very good service. They were happy to spend time helping me find what I wanted even... though I was only looking for some thread. If you need to repair the sail on your sailing dinghy, this is the place to come.read more
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