12 Year Warranty

12 YEAR PARTS LABOUR AND REDUCED COST ANNUAL SERVICING ON SELECTED MACHINES

 Manufacturers Warranty the following machines and are covered and included in our extended period.

Singer                                    2 years
Pfaff                                      5 Years
Silver Viscount                 2 Years
Toyota                                   3 Years

We are not able to offer an extended Guarantee on our Bernina Products

Warranty for 12 Years on selected models
Parts and labour for 12 years on selected models. When purchasing a selected new machine from this website you’re safe in the knowledge that you can buy with peace of mind. Please register for your 12-year guarantee at the following link

All our new sewing machines undergo a pre-delivery factory inspection and are tested for your assurance, so you can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box.

What’s not covered? Very little. Naturally with this extended cover excludes will full damage, misuse, repairs caused by overuse or repairs made necessary by commercial use. Also “consumable items” such as belts, bulbs, bobbin cases and needles as stated on the manufacturers guarantee document.
Guarantees from the Manufacturers
Our Machines are brand new and have a full manufacturer’s warranty. Registration may be required.
Manufacturer’s warranties normally vary between 2 years and 7 years.

We do not guarantee any machine for any business use. We can only guarantee machines for domestic use.  If you are a small business, as long as you notify us prior to purchasing we will then advise you if it is correct for your business and the guarantee we can offer you.

If you would like your machine collected from you (mainland UK only), we then collect, service and redeliver your machine to you. The total cost of this service will be advised when booking the service this will be 50% off our current service charge. I’m sure you will agree this is a great saving for your service.

We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging. We will not be able to arrange collection/delivery if you do not retain packaging. Your machines must be serviced within the dates of purchases; if these dates are not adhered to this will void your warranty

Please call us to book in your sewing machines for Service or Repairs you will also be given a unique service number this must be placed with your sewing machine inside the box along with for full contact details.
If for some reason your new machine is found to be in need of attention due to problems caused by faulty components form 30 Days from the date of delivery we will authorise our “no delivery cost” back to our workshop, repair and return of your machine within the UK
VERY IMPORTANT NOTICE

YOU MUST RETAIN ALL THE ORIGINAL PACKAGING IF YOU WISH FOR YOUR MACHINE TO BE COLLECTED BY US. THIS INCLUDES ALL INTERNAL POLYSTYRENE. 

We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging. We will not be able to arrange collection/delivery if you do not retain packaging. Your machines must be serviced within the dates of purchases; if these dates do not adhere to this will void your warranty.

This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland.

All machines must be used for normal domestic purposes. The warranty does not cover consumable items such as: needles, bobbins, bobbin cases, bulbs, belts, non-metal parts, loopers, blades, timing adjustments, etc. as stated in the manufacturer’s warranty.

 

 

 

Certificate of Guarantee

Sewing and Knitting Centre

Beeston- Nottingham

This Guarantee covers selected domestic sewing machines purchased from the sewing and knitting Centre, Centre, Beeston.

 

Under the terms of this guarantee defects in the machine which arise from faulty

workmanship or materials will be repaired free of charge subject to the conditions set out below. Liabilities for consequential damage whether direct or indirect is excluded.

 

This Guarantee does not apply if:

 

  1. If the machine is serviced other than by The Sewing and Centre, Beeston or fitted with other than the manufactures approved parts.
  2. Damage caused by incorrect use not in accordance with recommendations given in the instruction book.
  3. If the machine is used for profit or trade or other than in normal domestic circumstances.
  4. To parts requiring replacement due to normal wear or to faults caused by negligent or other consumable items” such as belts, bulbs, bobbin cases and needles
  5. To adjustments and maintenance which are the customer’s responsibility.
  6. To adjustments to the timing of the sewing machine.
  7. The machine is returned to us not in the original packing materials
  8. Machines are returned without prior approval

 

Please Register

Please register for your 12 year guarantee.

Customer Reviews

Sally Royle
Sally Royle
21:13 05 Jul 21
I have recently had my ancient manual Singer sewing machine serviced and I have just used... it for the first time . It has never worked as nicely as this! Thank you very much. The shop is not hard to find and parking is literally outside. The gentleman who served me who I assume is the proprietor was very helpful and lifted the machine out of my car for me and eventually back into it as it’s too heavy for me these days. So all things considered I’m very pleased I chose this shop to service my machine .read more
Emma Parker
Emma Parker
11:00 15 Jun 21
Excellent service. Very friendly and helpful. Would definitely use again. And recommend
Elfrat
Elfrat
10:06 10 Jun 21
Went to look at sewing machines as I am planning to buy one but have zero sewing... experience. Duncan was super friendly and patiently guided me through the different sewing machines available - a nice range is available at the shop - explaining to me some of the basic stuff and the various features coming with the different models. I still haven't decided what I would like to buy but this was still really helpful. Definitely recommend this shop.read more
Barbara Ford
Barbara Ford
10:10 28 Apr 21
Excellent service, wanted a concealed zipper foot plus 4mm rolled hem foot for my much... loved 'vintage' Bernina 830. Both feet identified and arrived 48hrs later. All done from my armchair. Thank you.read more
N Sutoyo
N Sutoyo
10:41 06 Apr 21
Highly recommend this store. Service is excellent ! Will definitely be shopping there... againread more
carol wyatt
carol wyatt
17:08 27 Dec 20
My partner wanted to replace an old singer slant machine he had. He saw a Singer... Confidence 7463 on Sewing Directs website but didn't know if it would be right for him. He contacted the shop. The man was polite, friendly & so helpful. He said the machine was easy to use & even ok for beginners. My partner decided to buy the machine. The man even took time to take the address & payment details over the phone. Straight away we got delivery details & that FedEx would be delivering 48hrs later, that is exactly what happened. From start to finnish it was excellent service, we can not fault it. We would highly recommend the shop & would not hesitate to use them again. Thank you Sewing Direct for a streamlined shopping experience. Excellent.read more
Winters' Kiss
Winters' Kiss
00:26 23 Dec 20
I emailed before I visited, as I had a vintage sewing machine that needed repairing and... wanted to make sure they could get the appropriate parts. The response from the shop was quick, and the man I spoke with was really helpful. I managed to get my repair done in an hour, which was amazing, as was in a rush for it. I'd absolutely recommend this place to anyone!read more
Marc Studholme
Marc Studholme
09:49 22 Dec 20
Liaised with Duncan to order a sewing machine for a gift. He simplified the process and... put me on to a product that more than fits the bill. There were a few challenges outside his control with postage, which he communicated with me throughout. First class service - easy recommend. 5 stars.read more
Jenny Child
Jenny Child
12:28 13 Nov 20
The team helped me with a query, I was looking for a sewing machine foot and was unable... to find this. The team took the time to research my query, provide the exact information I needed and explained how to obtain the part. I am very grateful for the help offered upon immediate receipt of my query and the effort taken to answer my question so fully. I would highly recommend Sewing Direct.read more
Curtis Hawi
Curtis Hawi
12:29 04 Nov 20
I had an awesome experience when going to buy my first sewing machine! :) It was lovely... to meet Duncan and I value his advice and knowledge on the products and taking me through the machines and even letting me try them out before the purchase. I definitely will be going back!read more
Heather Findlay
Heather Findlay
14:40 01 Oct 20
Purchased from these good people the Jaguar 1015DF Overlocker. I discovered a couple of... very minor problems so I emailed them explaining the problem. Not expecting a reply for some time I was amazed to see they answered within an hour. And my problems were solved immediately. Their customer service goes over the extra mile and you can buy with confidence in the knowledge you will be looked after.read more
sara selga
sara selga
20:30 30 Sep 20
It was a problem on my repair and after contacting the shop I was surprised about how... quick was the response, totally worthy I recommend them.read more
Charlie Hooleyy
Charlie Hooleyy
09:16 23 Jul 20
Always very helpful when I go in. I am new to seeing and they've taught me alot and are... never afraid to give me advice! They never trick you into buying anything you don't need (like many other shops do) and they even recommend stuff to you that they dont supply because they are more bothered about helping you than making quick money and taking advantage. Thank you very much for the great customer service!read more
Idont Wanto
Idont Wanto
13:09 10 Jun 20
Visited to ask about basic/beginner machines. Fantastic service. Wide range of products.... Will use again and again. Bravo.read more
Sean Quinn
Sean Quinn
08:26 03 Jun 20
Fantastic experience especially considering how busy this type of shop is right now. ... Would highly recommend shopping here as the service was better than anywhere else I've dealt with of late...read more
Dianne Purdy
Dianne Purdy
12:29 23 Mar 20
Duncan did a fantastic job. He serviced our 2 machines and repaired mine. We found him... professional, supportive and positive. Lovely shop. Reasonable prices.read more
Helen Lewis
Helen Lewis
18:48 27 Nov 19
Discussed the cost and practicalities of leaving my Bernina sewing machine with Duncan at... Sewing direct whilst I was away, before I left. Duncan kept me up to date with costs of replacement parts and clarified costings with me before going ahead. Machine ready on my return from my trip, and my Bernina sounds well cared for and smooth once again. Thank you, Duncan. Helen Lread more
maha hatem
maha hatem
15:15 02 Sep 19
I am so happy that they helped me to fix my sewing machine freely by chatting via... Messanger , they spent long time giving me instructions to fix it. They are professional and very supportive. Highly recommended. Contact them and you will be more than happy.read more
Chris Cann
Chris Cann
14:18 17 Aug 19
Excellent, professional friendly service. Made my machine like new again. £79 for... service included fixing problems. £2.50 for parts, though I'd expected parts to start at £10. I'm happy.read more
E Kebbell
E Kebbell
12:08 30 Jul 19
Very fast response to a query about which foot would fit my sewing machine. Excellent... communication and fast delivery. Highly recommended.read more
Laszlo Erdodi
Laszlo Erdodi
11:58 12 Jul 19
Usually I just delete any feedback queries. But not now! I'm very satisfied with the... repair. It was fast and so cheap. I recommend for everyone!read more
Geoff rawnsley
Geoff rawnsley
15:16 10 Jul 19
I wouldn't trust my forty years old Bernina sewing machine to just anybody. It came back... from its SewingDirect service as good as it was the day I first bought it....thank you for your care!read more
Julie Pilcher
Julie Pilcher
11:30 26 Jun 19
Couldn't ask for better service, Duncan was extremely efficient and helpful throughout my... purchase, I am extremely happy with my machine and will definitely be a returning customer as I am now looking for additional feet for my Bernina.read more
Nicky Harrold
Nicky Harrold
07:26 01 Jun 19
Very friendly and efficient service. Although I’ve not put my machine fully through it’s... paces it’s running much better already. The whole process of dropping off the machine and collection was very easy. I really appreciated the email updates as I was overseas while it was being serviced.read more
Dave Hutchens
Dave Hutchens
21:02 29 May 19
Pleasant transaction and very helpful, would have no hesitation in recommending Duncan at... Sewing Direct for all your needs.read more
Joanna H
Joanna H
21:58 07 May 19
Sewing machine service promptly with friendly and efficient service. Would recommend.
Debbie Bradley
Debbie Bradley
11:02 25 Apr 19
Brilliant and personal service. Nothing was too much trouble and Duncan was very... helpful, even carying my machine out to my car!. You are now my chosen service provider for my Bernina! Thank you.read more
Chrissie Carter
Chrissie Carter
10:53 10 Apr 19
Friendly efficient service. Love having my machine back.
Barbara Lees
Barbara Lees
15:19 08 Mar 19
The Sewing and Knitting Centre did a long overdue service on my rather ancient sewing... machine and did a marvelous job. I used my machine for the first time today and it really purred along where before it was definitely clattering along! They kept me well informed with the progress of the service and it was ready before the promised time. An advantage is the easy parking outside or in adjacent streets. Would recommend them.read more
Kesia Pain
Kesia Pain
14:23 30 Jan 19
I was very impressed by the friendly, speedy and helpful service. Thank you
Cynthia Lees
Cynthia Lees
08:42 05 Jan 19
Was able to park right outside the shop. Was very satisfied with the service and repair... of my Bernina sewing machine. Helpful, polite and friendly communication with Duncan. Would recommend this service to others. Thank you Duncan.read more
Stella Marson
Stella Marson
17:27 26 Oct 18
My 40 + years singer machine had stopped working for me but after SewingDirect replaced... some parts & serviced it for me it's running like a dream. So pleased I found this little gem of a shop in Beeston who also stock all sewing needs & knitting wool.read more
Joanne Baker
Joanne Baker
14:01 28 Aug 18
I found Duncan at Sewing Direct to be extremely helpful and generous in helping me find a... particular set of Dinosaur fat quarters I wanted to purchase. Despite them being out of stock everywhere he was able to source a pack from his suppliers and gave me a 10% discount code. This code turned out to be a £10 off code instead and rather than expecting me to pay more towards my purchase he very generously honoured the £10 off. I would thoroughly recommend Duncan and his company for going above and beyond to help me. This is definitely a business worth going back to again and again.read more
Barbara Patrick
Barbara Patrick
14:42 10 Aug 18
Duncan at the sewing and knitting centre was always just a click away if I needed any... assistance. Yarn came very quick and was vacuum packed for ease of posting. I have not used it yet but colours are spot on as to sample shown on website. They also do fabric which looks tempting. I would highly recommend this company.read more
Dennis Bell
Dennis Bell
18:03 10 Jan 17
A very good service. They were happy to spend time helping me find what I wanted even... though I was only looking for some thread. If you need to repair the sail on your sailing dinghy, this is the place to come.read more
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