Sewing Direct – The Sewing & Knitting Centre Guarantee

Guarantee

 

What do you want when you’re buying a sewing machine?

 

We have thought long and hard about this and the experience we want to offer you.

I’m sure you have looked around the Internet to find the cheapest sewing machine – which is beautiful, and you are more than welcome to do so.

 

However, let me ask you a question. What will you do when your lovely new sewing machine has a problem? That’s easy, you will pick up the phone and speak to the company you bought it from, and you hope that the person who is on the other end of the phone cares about you and your machine.

 

Well, this is where we at SewingDirect – The Sewing and Knitting Centre –  stand out, this is why we are part of the Top 1%. We will do our best to fix your sewing machine on the phone, so you don’t lose time. We work very closely with the manufacturers so if we cannot fix this issue we will find the answer.

 

In the rare cases where this does not work, we will arrange for the sewing machine to be collected (which is why must keep all the original packaging) and fixed.

If this does not work, then don’t worry and don’t get upset, we will get this machine collected and re-looked at, for free.

 

What more can you ask for?

 

Why would we do this? Well, we are a family business, My Mother is an avid sewer, in fact, she is why I am into sewing machines as well as fixing them. I wanted our family business to stand out from the others.

 

We offer a personal touch, a company that cares about you, your sewing machine, and the project you are working on. What is more, I treat all our customers in a way I’d expect my mother to be proud of.

 

Enjoy your Shopping, Don’t forget if you have any questions, press the chat button to speak to Duncan

Sewing Machines here 

We also have a dedicated Singer Sewing Machines website here

 

Sewing Machine Service Vouchers.

If you have been sent a voucher for a discounted sewing machine service please ensure you read the below.

The Voucher entitles you the buyer to a fully comprehensive service of your sewing machine which was purchased at the time of voucher-issue at a discounted price of £40.00 payable at time of booking.  This includes collection and delivery and service costs only. see below what mot included

The service voucher is valid until the date displayed, this means we must have received the machine before the voucher has run out.

What’s not covered? Very little. Naturally with this extended cover excludes will full damage, misuse, repairs caused by overuse or repairs made necessary by commercial use. Also “consumable items” such as belts, bulbs, bobbin cases and needles as stated in the manufacturers guarantee document.

VERY IMPORTANT NOTICE

YOU MUST RETAIN ALL THE ORIGINAL PACKAGING IF YOU WISH FOR YOUR MACHINE TO BE COLLECTED BY US. THIS INCLUDES ALL INTERNAL POLYSTYRENE. 

We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging. We will not be able to arrange collection/delivery if you do not retain packaging. Your machines must be serviced within the dates of purchases; if these dates do not adhere to this will void your warranty.

This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland.

All machines must be used for normal domestic purposes. The warranty does not cover consumable items such as: needles, bobbins, bobbin cases, bulbs, belts, non-metal parts, loopers, blades, timing adjustments, etc. as stated in the manufacturer’s warranty.

 

 

Customer Reviews

Joanna H
Joanna H
21:58 07 May 19
Sewing machine service promptly with friendly and efficient service. Would recommend.
Debbie Bradley
Debbie Bradley
11:02 25 Apr 19
Brilliant and personal service. Nothing was too much trouble and Duncan was very helpful, even carying my machine out to my car!. You are now my chosen service provider for my Bernina! Thank you.read more
Chrissie Carter
Chrissie Carter
10:53 10 Apr 19
Friendly efficient service. Love having my machine back.
Barbara Lees
Barbara Lees
15:19 08 Mar 19
The Sewing and Knitting Centre did a long overdue service on my rather ancient sewing machine and did a marvelous job. I used my machine for the first time today and it really purred along where before it was definitely clattering along! They kept me well informed with the progress of the service and it was ready before the promised time. An advantage is the easy parking outside or in adjacent streets. Would recommend them.read more
Kesia Pain
Kesia Pain
14:23 30 Jan 19
I was very impressed by the friendly, speedy and helpful service. Thank you
Cynthia Lees
Cynthia Lees
08:42 05 Jan 19
Was able to park right outside the shop. Was very satisfied with the service and repair of my Bernina sewing machine. Helpful, polite and friendly communication with Duncan. Would recommend this service to others. Thank you Duncan.read more
Stella Marson
Stella Marson
17:27 26 Oct 18
My 40 + years singer machine had stopped working for me but after SewingDirect replaced some parts & serviced it for me it's running like a dream. So pleased I found this little gem of a shop in Beeston who also stock all sewing needs & knitting wool.read more
Joanne Baker
Joanne Baker
14:01 28 Aug 18
I found Duncan at Sewing Direct to be extremely helpful and generous in helping me find a particular set of Dinosaur fat quarters I wanted to purchase. Despite them being out of stock everywhere he was able to source a pack from his suppliers and gave me a 10% discount code. This code turned out to be a £10 off code instead and rather than expecting me to pay more towards my purchase he very generously honoured the £10 off. I would thoroughly recommend Duncan and his company for going above and beyond to help me. This is definitely a business worth going back to again and again.read more
Barbara Patrick
Barbara Patrick
14:42 10 Aug 18
Duncan at the sewing and knitting centre was always just a click away if I needed any assistance. Yarn came very quick and was vacuum packed for ease of posting. I have not used it yet but colours are spot on as to sample shown on website. They also do fabric which looks tempting. I would highly recommend this company.read more
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