FREE Sewing Machine

Diagnostic and Report

Just Pay the Postage

Fast turnaround service and repair by a trusted authorised service and repair centre, with a 3 month guarantee.

DELIVERY OPTIONS

Drop Off

FREE

Drop your sewing machine into our Nottingham shop and we will give you a FREE diagnostics and report.

Post (Opt 1)
You have a box

£20

Great you have a secure box to send your sewing machine to us in.
Click here and we will talk you through the collection and delivery process and we will give you a FREE diagnostics and report.

Post (Opt 2)
We send you a new box

£40

Don’t worry we can send you a new box to put your sewing machine and send it back to us. Click here and we will talk you through the collection and delivery process. And yes, the box is yours to keep and we will give you a FREE diagnostics and report.

Who Are We?

Hi I’m Duncan Adams, the proud owner of Sewing Direct. Sewing is my passion and I get this from my mother who has been an inspiration to me for many years. From working in the retail shop with the founder Malcolm Davidson, to becoming the proud owner of Sewing Direct in 2016.
Sewing Direct is the longest established sewing machine service and repair shop in Nottingham.
We are proud to be authorised dealers for all the top sewing machine brands. In the last year we have serviced and repaired 534 machines, only 6 machines were unrepairable due to obsolete parts. I’m so determined I will do everything I can to repair every machine that comes into my shop.
Why don’t you try me and test my skills, I guarantee you won’t be disappointed.
 
Duncan Adams
DON’T TAKE OUR WORD FOR IT. HERE’S WHAT OUR CLIENTS SAY…
 

“Couldn’t ask for better service, Duncan was extremely efficient and helpful throughout my purchase, I am extremely happy with my machine and will definitely be a returning customer as I am now looking for additional feet for my Bernina.”

Julie Pilcher

“I wouldn’t trust my forty years old Bernina sewing machine to just anybody. It came back from its Sewing Direct service as good as it was the day I first bought it…thank you for your care!”

Geoff Rawnsley

“My 40 + years singer machine had stopped working for me but after SewingDirect replaced some parts & serviced it for me it’s running like a dream. So pleased I found this little gem of a shop in Beeston who also stock all sewing needs & knitting wool.”

Stella Marson

9 Things to Check Before Sending in Your Sewing Machine

9 things to check before sending your machine. We know how important your sewing machine is to you and don’t want you to waste your time or your money sending a sewing machine in for a service or repair if you don’t need it. I have created this simple 9 tips and guide for you to follow before sending your sewing machine to us. Remember if you get stuck or have a question, don’t worry we’re here to help, just give us a call.

REPAIR FAQS

Q1: What happens if you can’t repair my machine?
A: On the rare occasion we can’t fix your machine we can either send it back to you, dispose of it or give you £10 off your next purchase.

Q2: Will you repair my machine without consulting me first?
A: Absolutely not! I will diagnose the fault and then call you with a quote before carrying out any work.

Q3: What do you charge for your services and repairs?
A: The initial diagnosis and report is FREE, for all other work we have a transparent pricing menu click here.

Q4: What guarantees do you give?
A: We are so confident you will be over the moon when you get your  machine back we give you a free no quibble 3-month guarantee. 

Q5: Will my sewing machine’s progress be tracked?

A: Absolutely yes, you will know every step of the way, from when it’s being collected to when its in the how, when we’ve started work through to back to your home.

FREE sewing machine diagnostic and repair – just pay the postage!

Your sewing machine journey…

 

FREE sewing machine diagnostic and report. Just pay the postage!

Hire A Machine

If you’re machine is in with us for repair, or if you just need to hire a machine for a specific task, we can help! Just contact us for details and pricing.

ARE YOU READY TO START SEWING AGAIN?

POSTAGE FAQS

Q1: I haven’t got a box how can I send my machine to you?
A: Don’t worry, we have boxes here we can send you, just tick the box ‘send me a box’ on the next page.

Q2: Who will collect my machine?
A: We use Fedex a worldwide trusted brand to collect and deliver all our machines.

MORE FAQs

Q1: I need a machine now, can you help?
A:
Sure we can, we can rent you machines whilst yours is in the workshop. Call 0115 922 3904.

Q2: How long will I be without my machine?
A: Don’t worry we know how important this is for you, typically its a maximum 14 days turnaround. Need it sooner? That’s ok drop the machine into us and this time can be reduced down to just 6 days.

Q3: What guarantees do you give?
A: We are so confident you will be over the moon when you get your machine back we give you a free no quibble 3-month guarantee.

Customer Reviews

Charlie Hooleyy
Charlie Hooleyy
09:16 23 Jul 20
Always very helpful when I go in. I am new to seeing and they've taught me alot and are... never afraid to give me advice! They never trick you into buying anything you don't need (like many other shops do) and they even recommend stuff to you that they dont supply because they are more bothered about helping you than making quick money and taking advantage. Thank you very much for the great customer service!read more
Idont Wanto
Idont Wanto
13:09 10 Jun 20
Visited to ask about basic/beginner machines. Fantastic service. Wide range of products.... Will use again and again. Bravo.read more
Sean Quinn
Sean Quinn
08:26 03 Jun 20
Fantastic experience especially considering how busy this type of shop is right now. ... Would highly recommend shopping here as the service was better than anywhere else I've dealt with of late...read more
Dianne Purdy
Dianne Purdy
12:29 23 Mar 20
Duncan did a fantastic job. He serviced our 2 machines and repaired mine. We found him... professional, supportive and positive. Lovely shop. Reasonable prices.read more
Helen Lewis
Helen Lewis
18:48 27 Nov 19
Discussed the cost and practicalities of leaving my Bernina sewing machine with Duncan at... Sewing direct whilst I was away, before I left. Duncan kept me up to date with costs of replacement parts and clarified costings with me before going ahead. Machine ready on my return from my trip, and my Bernina sounds well cared for and smooth once again. Thank you, Duncan. Helen Lread more
maha hatem
maha hatem
15:15 02 Sep 19
I am so happy that they helped me to fix my sewing machine freely by chatting via... Messanger , they spent long time giving me instructions to fix it. They are professional and very supportive. Highly recommended. Contact them and you will be more than happy.read more
Chris Cann
Chris Cann
14:18 17 Aug 19
Excellent, professional friendly service. Made my machine like new again. £79 for... service included fixing problems. £2.50 for parts, though I'd expected parts to start at £10. I'm happy.read more
E Kebbell
E Kebbell
12:08 30 Jul 19
Very fast response to a query about which foot would fit my sewing machine. Excellent... communication and fast delivery. Highly recommended.read more
Laszlo Erdodi
Laszlo Erdodi
11:58 12 Jul 19
Usually I just delete any feedback queries. But not now! I'm very satisfied with the... repair. It was fast and so cheap. I recommend for everyone!read more
Geoff rawnsley
Geoff rawnsley
15:16 10 Jul 19
I wouldn't trust my forty years old Bernina sewing machine to just anybody. It came back... from its SewingDirect service as good as it was the day I first bought it....thank you for your care!read more
Julie Pilcher
Julie Pilcher
11:30 26 Jun 19
Couldn't ask for better service, Duncan was extremely efficient and helpful throughout my... purchase, I am extremely happy with my machine and will definitely be a returning customer as I am now looking for additional feet for my Bernina.read more
Nicky Harrold
Nicky Harrold
07:26 01 Jun 19
Very friendly and efficient service. Although I’ve not put my machine fully through... it’s paces it’s running much better already. The whole process of dropping off the machine and collection was very easy. I really appreciated the email updates as I was overseas while it was being serviced.read more
Dave Hutchens
Dave Hutchens
21:02 29 May 19
Pleasant transaction and very helpful, would have no hesitation in recommending Duncan at... Sewing Direct for all your needs.read more
Joanna H
Joanna H
21:58 07 May 19
Sewing machine service promptly with friendly and efficient service. Would recommend.
Debbie Bradley
Debbie Bradley
11:02 25 Apr 19
Brilliant and personal service. Nothing was too much trouble and Duncan was very... helpful, even carying my machine out to my car!. You are now my chosen service provider for my Bernina! Thank you.read more
Chrissie Carter
Chrissie Carter
10:53 10 Apr 19
Friendly efficient service. Love having my machine back.
Barbara Lees
Barbara Lees
15:19 08 Mar 19
The Sewing and Knitting Centre did a long overdue service on my rather ancient sewing... machine and did a marvelous job. I used my machine for the first time today and it really purred along where before it was definitely clattering along! They kept me well informed with the progress of the service and it was ready before the promised time. An advantage is the easy parking outside or in adjacent streets. Would recommend them.read more
Kesia Pain
Kesia Pain
14:23 30 Jan 19
I was very impressed by the friendly, speedy and helpful service. Thank you
Cynthia Lees
Cynthia Lees
08:42 05 Jan 19
Was able to park right outside the shop. Was very satisfied with the service and repair... of my Bernina sewing machine. Helpful, polite and friendly communication with Duncan. Would recommend this service to others. Thank you Duncan.read more
Stella Marson
Stella Marson
17:27 26 Oct 18
My 40 + years singer machine had stopped working for me but after SewingDirect replaced... some parts & serviced it for me it's running like a dream. So pleased I found this little gem of a shop in Beeston who also stock all sewing needs & knitting wool.read more
Joanne Baker
Joanne Baker
14:01 28 Aug 18
I found Duncan at Sewing Direct to be extremely helpful and generous in helping me find a... particular set of Dinosaur fat quarters I wanted to purchase. Despite them being out of stock everywhere he was able to source a pack from his suppliers and gave me a 10% discount code. This code turned out to be a £10 off code instead and rather than expecting me to pay more towards my purchase he very generously honoured the £10 off. I would thoroughly recommend Duncan and his company for going above and beyond to help me. This is definitely a business worth going back to again and again.read more
Barbara Patrick
Barbara Patrick
14:42 10 Aug 18
Duncan at the sewing and knitting centre was always just a click away if I needed any... assistance. Yarn came very quick and was vacuum packed for ease of posting. I have not used it yet but colours are spot on as to sample shown on website. They also do fabric which looks tempting. I would highly recommend this company.read more
Dennis Bell
Dennis Bell
18:03 10 Jan 17
A very good service. They were happy to spend time helping me find what I wanted even... though I was only looking for some thread. If you need to repair the sail on your sailing dinghy, this is the place to come.read more
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