Terms & Conditions

In these terms and conditions “me” or “I” or “my” refers to the owner of this website Duncan Adams, The Sewing and Knitting Centre, 133 High Road, Beeston, Nottingham NG9 2LL
VAT registration number 118 6489 43
Email info@sewingdirect.co.uk.

“Goods” means the products offered for sale by me on this web site and the subject of the order made by you.”You” means the person ordering goods from me.

This page sets out the terms and conditions on which I supply the goods offered on my website at www.sewingdirect.co.uk

Please read these Terms and Conditions carefully before ordering any goods or services from me.
By ordering any of my goods or services, you agree to be bound by these Terms and Conditions. Your statutory rights are not infringed or reduced by them.


All orders are subject to acceptance by me and availability of the requested goods. After placing an order, you will receive an email from me acknowledging that I have received your order. It will specify the goods you ordered, the cost including VAT if applicable and postage and packaging. If for any reason I cannot supply the requested goods I will contact you and if appropriate suggest alternatives.

Despatch by me of your goods signifies acceptance of your order.


By placing an order you authorise me to process a credit card, debit card or charge card payment for the total sale amount.

Payments made through this website will be processed by PayPal. You do not have to sign up for a PayPal account to use your payment card.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer or PayPal. If the issuer of your payment card or PayPal refuses to authorise payment to me, your order will not be accepted and I will not be liable for any delay or non-delivery.

By prior agreement you may pay me by cheque. If I agree to accept payment by cheque please allow at least seven working days for your cheque to clear.
Cheques must be drawn on a UK Bank and no goods will be dispatched until your payment has cleared through the seller’s bank.


Unless agreed in advance to the contrary delivery will be to the address you have provided on the order form within fourteen calendar days after you have placed your order or clearance of your cheque if applicable and in any event within 30 days of the day after your order was placed, or after the clearance of a cheque, unless a later date is agreed by you.
If for any reason I cannot deliver within 30 days or the agreed period I will contact you to discuss your options which will include your entitlement to a full refund of any payment you have made.

A charge, to be agreed in advance of your order, may be made for delivery to any address outside mainland UK or to some areas of the Scottish Highlands.
You may have to pay carriage charges for repairs or replacements under warranty.

5 Year Warranty Extention

The 5-year warranty extension will work in the same way as the manufactures warranty and under the same terms and conditions with additions below.
The 5-year extension will start once the original manufactures warranty has come to an end and as long as the below criteria have been met, and be broken down 2 years parts and labour and 3 years parts only.

The sewing machine is still owned by the original/indented purchaser
The sewing machine has been serviced by us from the first year of purchase and each year since.
The original package has been kept in a useable state

Online Purchases – details to follow.


All prices include Value Added Tax at the current rate and delivery charges to the UK mainland are included in the prices quoted. Conditions for trade customers available on request.


All goods offered on this site are new and carry the manufacturers’ parts and labour warranties unless stated otherwise and apply only to goods purchased for normal private household use unless stated otherwise. The Bernina extended 7 year warranty applies to new Bernina sewing machines (but not overlockers) bought between 1 August 2013 and 31 December 2016, used for normal domestic purposes only, serviced at the correct intervals and registered through me at the time of purchase.
Pfaff products may be used commercially are then warranted for six (6) months parts and labour excluding belts, hooks, light bulbs, needles, needle plates, and overlock knives. No further warranty applies to Pfaff products used commercially.

Product illustrations

Illustrations are not to scale and some variations in appearance may occur.
Colours are for guidance only, I have no control over the settings on the computer or other device you may use to browse.

Your right to cancel

You are entitled to cancel your order for any reason within 14 working days from the day after you receive your goods.
To cancel an order, please contact me Duncan Adams, The Sewing and Knitting Centre, 133 High Road, Beeston, Nottingham NG9 2LL email info@sewingdirect.co.uk or complete and return my cancellation form. A cancellation form is available online at www.sewingdirect.co.uk/cancel-my-order/. Alternatively write to or email me including the same information. If you write on hard copy (paper) you must sign in pen.

Refunds in respect of returned goods and the cost of my standard delivery to you will be within 14 days of receiving the goods back or proof of the return if that is earlier. I will make this refund by using the same means of payment as you used for the initial transaction.

Goods must be returned unused and in saleable condition suitably packaged with the original packing.
If you have handled the goods more than was necessary to decide if they were suitable, you may be liable to me for compensation up to the purchase price.

You will be responsible for the safety and costs of returning the goods to me and may wish to insure expensive items.

Under no circumstances, other than in the event of faulty goods, will refunds be considered where the manufacturer’s seal has been broken or the packaging of any “software”, medium carrying computer files, memory cards or sticks, disks, Compact Disks (CDs) Digital Versatile Disks (DVDs) or diskettes, has been opened or interfered with.

My right to cancel

I reserve the right to cancel your order if the goods you have ordered are unavailable or discontinued, one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by me and/or received by me from my suppliers.
If the goods you order are unavailable I will notify you as soon as possible and offer a suitable alternative or to cancel your order.
If I do cancel your order I will notify you by e-mail or in writing, whichever is appropriate within 14 days of cancellation. I will make this refund by using the same means of payment as you used for the initial transaction. You will not be entitled to any additional compensation for disappointment suffered.

Events outside my control

I shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond my reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Third Party rights

Except for my employees or representatives, a person or party not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any part of these terms and conditions. This does not affect any right or remedy of a third party that exists or is available apart from that Act.

Content changes and accuracy of information

I may make changes to the contents of this website, including to the descriptions and prices of goods and services advertised, at any time and without notice.

English language

All matters in relation to this website before, during and after sales, in writing or otherwise will be conducted in the English language.


These terms and conditions are governed by the laws of England. All disputes arising out of your use of this website are subject to the exclusive jurisdiction of the courts of England and Wales.

Local News Advert

The £5.00 off is Subject to a minim spend of £10.00 within the sort.

Customer Reviews

Helen Lewis
Helen Lewis
18:48 27 Nov 19
Discussed the cost and practicalities of leaving my Bernina sewing machine with Duncan at Sewing direct whilst I was away, before I left. Duncan kept me up to date with costs of replacement parts and clarified costings with me before going ahead. Machine ready on my return from my trip, and my Bernina sounds well cared for and smooth once again. Thank you, Duncan. Helen Lread more
maha hatem
maha hatem
15:15 02 Sep 19
I am so happy that they helped me to fix my sewing machine freely by chatting via Messanger , they spent long time giving me instructions to fix it. They are professional and very supportive. Highly recommended. Contact them and you will be more than happy.read more
Chris Cann
Chris Cann
14:18 17 Aug 19
Excellent, professional friendly service. Made my machine like new again. £79 for service included fixing problems. £2.50 for parts, though I'd expected parts to start at £10. I'm happy.read more
E Kebbell
E Kebbell
12:08 30 Jul 19
Very fast response to a query about which foot would fit my sewing machine. Excellent communication and fast delivery. Highly recommended.read more
Laszlo Erdodi
Laszlo Erdodi
11:58 12 Jul 19
Usually I just delete any feedback queries. But not now! I'm very satisfied with the repair. It was fast and so cheap. I recommend for everyone!read more
Geoff rawnsley
Geoff rawnsley
15:16 10 Jul 19
I wouldn't trust my forty years old Bernina sewing machine to just anybody. It came back from its SewingDirect service as good as it was the day I first bought it....thank you for your care!read more
Julie Pilcher
Julie Pilcher
11:30 26 Jun 19
Couldn't ask for better service, Duncan was extremely efficient and helpful throughout my purchase, I am extremely happy with my machine and will definitely be a returning customer as I am now looking for additional feet for my Bernina.read more
Nicky Harrold
Nicky Harrold
07:26 01 Jun 19
Very friendly and efficient service. Although I’ve not put my machine fully through it’s paces it’s running much better already. The whole process of dropping off the machine and collection was very easy. I really appreciated the email updates as I was overseas while it was being serviced.read more
Dave Hutchens
Dave Hutchens
21:02 29 May 19
Pleasant transaction and very helpful, would have no hesitation in recommending Duncan at Sewing Direct for all your needs.read more
Joanna H
Joanna H
21:58 07 May 19
Sewing machine service promptly with friendly and efficient service. Would recommend.
Debbie Bradley
Debbie Bradley
11:02 25 Apr 19
Brilliant and personal service. Nothing was too much trouble and Duncan was very helpful, even carying my machine out to my car!. You are now my chosen service provider for my Bernina! Thank you.read more
Chrissie Carter
Chrissie Carter
10:53 10 Apr 19
Friendly efficient service. Love having my machine back.
Barbara Lees
Barbara Lees
15:19 08 Mar 19
The Sewing and Knitting Centre did a long overdue service on my rather ancient sewing machine and did a marvelous job. I used my machine for the first time today and it really purred along where before it was definitely clattering along! They kept me well informed with the progress of the service and it was ready before the promised time. An advantage is the easy parking outside or in adjacent streets. Would recommend them.read more
Kesia Pain
Kesia Pain
14:23 30 Jan 19
I was very impressed by the friendly, speedy and helpful service. Thank you
Cynthia Lees
Cynthia Lees
08:42 05 Jan 19
Was able to park right outside the shop. Was very satisfied with the service and repair of my Bernina sewing machine. Helpful, polite and friendly communication with Duncan. Would recommend this service to others. Thank you Duncan.read more
Stella Marson
Stella Marson
17:27 26 Oct 18
My 40 + years singer machine had stopped working for me but after SewingDirect replaced some parts & serviced it for me it's running like a dream. So pleased I found this little gem of a shop in Beeston who also stock all sewing needs & knitting wool.read more
Joanne Baker
Joanne Baker
14:01 28 Aug 18
I found Duncan at Sewing Direct to be extremely helpful and generous in helping me find a particular set of Dinosaur fat quarters I wanted to purchase. Despite them being out of stock everywhere he was able to source a pack from his suppliers and gave me a 10% discount code. This code turned out to be a £10 off code instead and rather than expecting me to pay more towards my purchase he very generously honoured the £10 off. I would thoroughly recommend Duncan and his company for going above and beyond to help me. This is definitely a business worth going back to again and again.read more
Barbara Patrick
Barbara Patrick
14:42 10 Aug 18
Duncan at the sewing and knitting centre was always just a click away if I needed any assistance. Yarn came very quick and was vacuum packed for ease of posting. I have not used it yet but colours are spot on as to sample shown on website. They also do fabric which looks tempting. I would highly recommend this company.read more
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